General Terms and Conditions
The Iron Bar Sàrl-S · eatironbar.com
1. Who we are and when these terms apply
1.1 These General Terms and Conditions ("Terms") apply to every order placed on eatironbar.com (the "Shop"). They form the contract between you and us.
1.2 "We", "us" and "The Iron Bar" mean The Iron Bar Sàrl-S, a simplified limited liability company (société à responsabilité limitée simplifiée) under Luxembourg law:
- Registered office: 6A, Avenue des Hauts-Fourneaux, L-4362 Esch-sur-Alzette, Luxembourg
- Trade and Companies Register: RCS Luxembourg B293944
- VAT number: LU36546834
- Email: info@eatironbar.com
- Phone: +352 691 677 341
1.3 "You" means the person placing the order. A "Consumer" is an individual buying for purposes outside their trade, business or profession. A "Business Customer" is anyone buying for business purposes, including resale. Section 13 adds terms that apply only to Business Customers.
1.4 By placing an order, you accept these Terms. The version published on the Shop when you place your order applies to that order.
1.5 Your own terms or purchasing conditions do not apply unless we accept them in writing.
1.6 Purchases made through third parties, such as Amazon, Kickstarter or a retailer, are governed by that platform's or retailer's terms. These Terms apply when you buy directly from us.
2. Our products
2.1 We sell foods, including iron-fortified snack bars, and food supplements. Each product page shows the product's main characteristics, ingredients, nutrition information, allergens and storage instructions.
2.2 Always read the label before eating a product. If the label differs from the product page, contact us before eating it.
2.3 Photos are illustrations. Colour, shape and appearance of natural ingredients can vary slightly between batches.
2.4 Nutrition values are subject to the tolerances permitted under EU food law, including Regulation (EU) No 1169/2011. Net quantities follow EU average-quantity rules (Directive 76/211/EEC).
2.5 We may improve recipes, specifications and packaging. Such changes do not affect an order we have already confirmed. If a change is required by law or for safety before dispatch, we will tell you, and you may cancel for a full refund.
2.6 Products are offered while stocks last.
3. Orders
3.1 Product pages, prices and replies to enquiries are an invitation to order, not a binding offer.
3.2 To order, you add products to your cart, enter your delivery and billing details, and choose a shipping and payment method. Before you submit, you can review the order and correct any input errors. You place a binding order by accepting these Terms and clicking the final order button.
3.3 The contract is concluded when we send you the order confirmation email. We store your order details, and the confirmation email gives you a copy. The contract language is English.
3.4 We may decline or cancel an order before dispatch if a product is unavailable, the price is obviously wrong, we suspect fraud, the address is outside our delivery area, or the quantities suggest resale. Business Customers can contact us for wholesale terms. If we cancel, we refund any payment in full within 14 days.
3.5 Some products may be offered as pre-orders with an estimated dispatch date. We will tell you promptly if that date changes. If dispatch is more than 30 days later than the date shown when you ordered, you may cancel the pre-order for a full refund.
3.6 To change or cancel an order before dispatch, email us as soon as possible. We will try to help but cannot guarantee changes once an order is being packed. Your right of withdrawal under Section 6 is not affected.
4. Prices and payment
4.1 Prices are in euros and include VAT at the applicable rate. Delivery costs are shown separately at checkout, before you place your order.
4.2 The price shown when you place your order applies to it. We may change prices for future orders at any time.
4.3 If a price is obviously wrong, for example because of a typing error, we will contact you. You can then confirm the order at the correct price or cancel it for a full refund.
4.4 You can pay with the methods shown at checkout. Payment is taken when you place your order. Payments are processed by our payment providers; we do not store your full card details.
4.5 Discount codes apply once per order unless stated otherwise. They have no cash value, cannot be applied after an order is placed, and may carry an expiry date or other conditions. We may cancel codes that are resold or misused.
4.6 For deliveries outside the EU, import duties, local taxes and customs fees are payable by the recipient. Carriers may collect them before delivery.
4.7 Products remain our property until we have received full payment.
4.8 If you notice an error on your invoice, tell us. We correct it within 5 working days.
5. Delivery
5.1 We deliver to the countries listed at checkout. The shipping cost and estimated delivery time are shown before you place your order.
5.2 We aim to dispatch in-stock orders within 2 working days of payment. Pre-orders ship on the date shown on the product page (Section 3.5). Typical transit times after dispatch:
- Luxembourg: 2–3 working days
- Other EU countries: 5–7 working days
- Rest of the world: 9–15 working days
5.3 Unless we agree another date with you, we deliver within 30 days of your order. If we miss that deadline, Consumers may set a reasonable extra period, and cancel for a full refund if we miss that too.
5.4 Please check that your delivery address is correct. If a parcel comes back to us because the address was wrong or the parcel was not collected, we refund the product price minus the actual return shipping cost, or resend it for a new shipping fee.
5.5 For Consumers, the risk of loss or damage passes to you when you, or someone you nominate other than the carrier, take physical possession of the products. For Business Customers, Section 13.7 applies.
5.6 If a parcel arrives visibly damaged, please photograph it and tell us within 7 days. This helps us claim from the carrier and does not limit your legal rights.
5.7 Our products, especially chocolate-coated ones, are sensitive to heat. During heatwaves we may delay dispatch to protect product quality, and we will tell you if this affects your order. After delivery, store products as stated on the label: in a cool, dry place away from direct sunlight.
6. Your right to withdraw (Consumers)
6.1 As a Consumer, you may withdraw from your contract within 14 days without giving a reason. The period ends 14 days after the day you, or someone you nominate other than the carrier, take physical possession of the products. If one order arrives in several parcels, it runs from receipt of the last parcel.
6.2 Exception for opened products. The right of withdrawal does not apply to sealed products that you have unsealed after delivery, because they cannot be returned for health protection and hygiene reasons. This covers any product whose individual wrapper, bottle seal or other seal has been opened. Unopened products in their original, undamaged packaging can be returned.
6.3 To withdraw, use the "Withdraw from contract here" function on our website at eatironbar.com/withdraw, or send us a clear statement by email to info@eatironbar.com or by post to the address in Section 1.2. You may use the model withdrawal form in the Annex, but you do not have to. It is enough to send your statement before the 14 days end. We confirm receipt by email without delay.
6.4 Send the unopened products back to our office, The Iron Bar Sàrl-S, 6A, Avenue des Hauts-Fourneaux, L-4362 Esch-sur-Alzette, Luxembourg, within 14 days of telling us you are withdrawing. You pay the direct cost of returning them.
6.5 We refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal. If you chose a more expensive delivery method than our cheapest standard option, we do not refund the difference. We use the payment method you used, at no charge to you. We may hold back the refund until we receive the products or you show proof of return, whichever comes first.
6.6 You are responsible for any loss in value caused by handling the products beyond what is needed to check them, for example damaged outer packaging or storage contrary to the label.
6.7 Business Customers do not have a right of withdrawal.
7. Damaged, faulty or wrong items
7.1 As a Consumer, you benefit from the legal guarantee of conformity under the Luxembourg Consumer Code for 2 years from delivery. A defect that appears within 1 year of delivery is presumed to have existed at delivery. Nothing in these Terms limits this guarantee.
7.2 If a product is damaged, faulty or not as described, email info@eatironbar.com with your order number, a short description, photos of the product and packaging, and the batch number and best-before date from the label. Please keep the product until we reply. We may ask you to return it at our cost or to dispose of it.
7.3 We will replace the product or refund you. Where the law provides for it, you may instead ask for a price reduction or end the contract. We cover any return costs for faulty products.
7.4 The guarantee does not cover products eaten after their best-before date, damage caused by storage contrary to the label after delivery (for example, exposure to heat), or normal variation in natural ingredients.
7.5 If an item is missing or wrong, please tell us as soon as possible, ideally within 14 days of delivery, so we can trace the parcel. We will send the correct item or refund it.
7.6 If you think a product may be unsafe, for example because it contains a foreign body or smells unusual, stop eating it. Keep the packaging and contact us straight away. We investigate every report and keep batch records so that any product can be traced, as EU food law requires.
8. Health and safety information
8.1 Our products are foods and food supplements, not medicines. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
8.2 Do not exceed the recommended daily intake stated on the label. Take into account iron from other supplements and fortified foods.
8.3 Keep all products out of the reach of young children. Accidental overdose of iron-containing products is particularly dangerous for young children.
8.4 Speak to a doctor or pharmacist before use if you are pregnant or breastfeeding, take medication, have a medical condition, including one affecting how your body stores iron, or have been told your iron levels are high. Iron deficiency should be diagnosed by a healthcare professional.
8.5 Content on our website, blog, newsletters and social media is general information. It is not medical advice.
9. Liability
9.1 We are liable without limitation for death or personal injury caused by our negligence, for fraud, wilful misconduct or gross negligence, under mandatory product liability law, and in any other case where the law does not allow liability to be limited.
9.2 Otherwise, and to the extent the law allows, our liability for an order is limited to the price paid for that order. We are not liable for indirect or unforeseeable losses, such as loss of profit or business. For Consumers, this does not affect your statutory rights, including the legal guarantee of conformity.
9.3 To the extent the law allows, we are not liable for harm caused by using products contrary to the label, including exceeding the recommended intake or ignoring storage instructions.
9.4 We are not responsible for delays or failures caused by events beyond our reasonable control. These include natural disasters, fire, flood, epidemics, strikes, government action, import or export restrictions, carrier disruption and supplier failures. Our obligations are suspended while the event lasts. If this delays delivery by more than 30 days, Consumers may cancel the order for a full refund.
10. Intellectual property
10.1 All content on the Shop belongs to us or our licensors. This includes brand and product names, logos, packaging designs, texts, photos and recipes. You may not copy or use it commercially without our written permission. You may share links and product images for personal, non-commercial purposes.
10.2 Albion® Ferrochel® is a trademark of Balchem Corporation or its subsidiaries.
11. Personal data
11.1 We process personal data in line with the General Data Protection Regulation (EU) 2016/679 and our Privacy Policy at eatironbar.com/privacy. It explains what we collect, why, how long we keep it and how to exercise your rights. You may also complain to Luxembourg's data protection authority, the CNPD (cnpd.public.lu).
11.2 We send marketing emails only with your consent. You can unsubscribe at any time via the link in every email.
12. Complaints and disputes
12.1 Please contact us first at info@eatironbar.com. We aim to reply within 3 working days and to resolve complaints within 14 days.
12.2 If we cannot resolve your complaint, Consumers may refer it to the National Service of the Consumer Mediator (Service national du Médiateur de la consommation), 6, rue du Palais de Justice, L-1841 Luxembourg, www.mediateurconsommation.lu, info@mediateurconsommation.lu. You must first have tried to resolve the matter with us. We are willing to take part in this mediation.
12.3 Consumers living in another EU country can get free help with cross-border disputes from the European Consumer Centre in their country.
13. Business Customers (wholesale and resale)
13.1 This section applies in addition to the rest of these Terms when you buy for business purposes. If it conflicts with another section, this section prevails. Sections 6 and 7.1 do not apply to Business Customers.
13.2 Orders. Quotes and price lists are not binding. A wholesale order is binding only once we confirm it in writing. Our order confirmation states the products, quantities, prices, and delivery and payment terms. Special requirements bind us only if they appear in the order confirmation, and we may charge for them.
13.3 Prices. Prices exclude VAT and delivery unless the order confirmation says otherwise. Intra-EU supplies to a valid EU VAT number are invoiced under the reverse-charge rules.
13.4 Payment. Payment is due in advance unless the order confirmation grants payment terms. Where payment terms are granted, invoices are due within 30 days of the invoice date unless the order confirmation says otherwise. We may set a credit limit across all your open orders; once it is reached, we may require advance payment before shipping. Payments are made by bank transfer to the account on our invoice and count as made when our account is credited. All bank fees are yours. While payment is outstanding, we may hold your order, and delivery dates move accordingly.
13.5 Late payment. Overdue amounts carry interest at the statutory rate for commercial transactions under the amended Luxembourg Law of 18 April 2004 (the European Central Bank's main refinancing rate plus 8 percentage points). We may also claim the EUR 40 flat recovery fee and any further reasonable collection costs. We may suspend deliveries while any invoice is overdue.
13.6 Cancellation. You may cancel a confirmed order only with our written agreement. We may charge the costs we have already incurred. For products made, labelled or packed specifically for you, we may charge up to the full price.
13.7 Delivery and risk. Delivery follows the Incoterms® 2020 rule in the order confirmation; without one, FCA Esch-sur-Alzette, Luxembourg applies. Risk passes to you when we hand the goods to you or your carrier. Delivery dates are estimates unless we confirm them in writing as binding. If you do not collect or accept goods within 10 working days of our notice that they are ready, we may charge the storage costs we incur.
13.8 Inspection and claims. Inspect goods on receipt and note any visible damage or shortfall on the delivery note. Notify us in writing within 2 working days of receipt for visible defects, and within 5 working days of discovery for hidden defects, no later than 4 weeks after delivery. Return goods only with our agreement. If a claim is justified, we replace the goods or issue a credit note. We accept no claims for expired goods or goods not stored according to our specification.
13.9 Storage and resale. Store goods in a clean, dry place at 18–22 °C, away from direct sunlight, at a relative humidity of no more than 70%. Sell products only in their original, unopened packaging and before their best-before date. Do not relabel or repack them. Do not make nutrition or health claims beyond those on our packaging; EU Regulation (EC) No 1924/2006 governs such claims.
13.10 Specifications and quality. We provide a product specification on request; the latest version we sent applies. In a quality dispute, only analyses by a laboratory accredited to ISO/IEC 17025 are accepted.
13.11 Liability. Our total liability is limited to the price of the goods concerned. We are not liable for loss of profit, loss of business, reputational harm, or indirect or consequential loss. These limits do not apply to the cases listed in Section 9.1.
13.12 Force majeure. If an event under Section 9.4 lasts more than 3 months, either party may terminate the affected part of the order by written notice, without compensation.
13.13 Confidentiality. Prices, terms and any non-public information exchanged between us are confidential, during and after our business relationship, unless disclosure is required by law.
13.14 Assignment. You may not transfer your rights or obligations to a third party without our prior written consent.
14. Governing law and jurisdiction
14.1 These Terms are governed by Luxembourg law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
14.2 If you are a Consumer, you keep the protection of the mandatory laws of the country where you live. You may bring proceedings in the courts of Luxembourg or of your country of residence.
14.3 For Business Customers, the courts of Luxembourg City have exclusive jurisdiction.
15. General provisions
15.1 "In writing" includes email. We contact you at the email address you gave us; please keep it up to date.
15.2 If any provision of these Terms is found invalid, the rest remain in force.
15.3 If we do not enforce a right immediately, we do not waive it.
15.4 We may update these Terms. The version published when you place an order applies to that order.
16. Subscriptions (Subscribe & Save)
16.1 With Subscribe & Save, you receive the products you choose at the regular interval you select, at 20% off the one-time price shown on the product page. The subscription price, delivery interval and shipping cost are shown before you subscribe.
16.2 We charge your payment method at the start of each billing period, starting on the day of your first order, and dispatch each delivery after payment. You receive an email confirmation for each charge.
16.3 Your subscription continues until you cancel it. There is no minimum term. You can cancel at any time in your customer account or by emailing info@eatironbar.com. Cancel before your next billing date to avoid the next charge.
16.4 If we change the subscription price, we will email you at least 30 days before the change takes effect. You can cancel before then at no cost; otherwise the new price applies from the next billing period.
16.5 We may pause or end a subscription if a product is discontinued or a payment fails. We will tell you and refund any payment for deliveries we cannot make.
16.6 Your right of withdrawal under Section 6 applies to subscriptions. The 14 days run from the day you receive your first delivery, and withdrawing ends the subscription. The exception for opened products in Section 6.2 also applies.
16.7 The Subscribe & Save discount cannot be combined with other discount codes unless we say otherwise.
These Terms were last updated on November 11, 2026.
Annex: Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: The Iron Bar Sàrl-S, 6A, Avenue des Hauts-Fourneaux, L-4362 Esch-sur-Alzette, Luxembourg, info@eatironbar.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Order number:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent on paper):
- Date:
(*) Delete as appropriate.